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ShinePro NZ - Terms of Service

1. Introduction2. Services Provided3. Appointments and Scheduling4. Payment Terms5. Satisfaction Guarantee6. Client Responsibilities7. Liability8. Privacy Policy9. Changes to Terms of Service10. Governing Law11. Contact Us

1. Introduction

Welcome to ShinePro NZ. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree to these terms, you may not use our services.

2. Services Provided

ShinePro NZ offers a variety of cleaning services, including residential and commercial cleaning, window cleaning, floor cleaning and polishing, pressure washing, and specialized cleaning services. We strive to provide high-quality, professional cleaning tailored to your needs.

3. Appointments and Scheduling

  • Booking: Appointments can be scheduled via our website, phone, or email.
  • Cancellations: We require at least 24 hours' notice for cancellations or rescheduling. Cancellations within 24 hours may incur a cancellation fee.
  • Arrival Time: We strive to arrive within the scheduled time window. In case of delays, we will notify you as soon as possible.

4. Payment Terms

  • Rates: Our rates are provided during the booking process and are subject to change.
  • Payment: Payment is due upon completion of services unless otherwise agreed. We accept various forms of payment, including credit cards, bank transfers, and cash.
  • Late Payments: Late payments may incur additional charges.

5. Satisfaction Guarantee

We are committed to providing high-quality services. If you are not satisfied with our work, please contact us within 24 hours, and we will address your concerns promptly.

6. Client Responsibilities

  • Access: Clients must provide access to the property and ensure that utilities (water and electricity) are available.
  • Valuables: Please secure any valuables before our team arrives. ShinePro NZ is not responsible for loss or damage to valuables that are not properly secured.
  • Pets: Clients should ensure that pets are safely contained during our visit to avoid any disturbances or accidents.

7. Liability

  • Damage: ShinePro NZ takes care to avoid damage to your property. In the unlikely event of damage, please notify us within 24 hours. Our liability is limited to the cost of the service provided.
  • Insurance: We carry liability insurance for your protection. Details of our coverage can be provided upon request.

8. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy (click here to read) outlines how we collect, use, and protect your personal information.

9. Changes to Terms of Service

ShinePro NZ reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these terms will be resolved in the courts of New Zealand.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Thank you for choosing ShinePro NZ. We look forward to providing you with exceptional cleaning services!