1. Introduction
At ShinePro NZ, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Customer Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with New Zealand privacy laws.
2. Collection of Personal Information
We may collect personal information from our customers for the purpose of providing cleaning services. This information may include:
• Name
• Contact information (e.g., address, email address, phone number)
• Payment details
We only collect personal information that is necessary for the provision of our services and will obtain consent from customers before collecting any sensitive information.
3. Use of Personal Information
We may use personal information for the following purposes:
• Providing cleaning services as requested by the customer
• Communicating with customers regarding their cleaning requirements
• Processing payments for services rendered
• Responding to inquiries and resolving customer complaints
• Marketing and promotional activities (with customer consent).
4. Disclosure of Personal Information
We may disclose personal information to third parties in the following circumstances:
• To subcontractors or service providers who assist us in providing cleaning services (e.g., cleaning staff)
• To comply with legal obligations or regulatory requirements
• With the customer's consent
We will not sell, rent, or otherwise disclose personal information to third parties for marketing purposes without the customer's explicit consent.
5. Data Security
We are committed to protecting the security of our customers' personal information and have implemented appropriate technical and organizational measures to safeguard against unauthorized access, disclosure, alteration, or destruction of personal information.
6. Access and Correction
Customers have the right to request access to and correction of their personal information held by ShinePro NZ. Requests for access or correction should be made in writing to our Privacy Officer, and we will respond to such requests in accordance with applicable privacy laws.
7. Retention of Personal Information
We will retain customers' personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
8. Complaints and Inquiries
If you have any questions, concerns, or complaints regarding our handling of your personal information, please contact our Privacy Officer. We take privacy matters seriously and will investigate and address any complaints promptly and fairly.
9. Changes to this Policy
We may update this Customer Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of any material changes to this policy by posting a notice on our website or by other means.
10. Contact Information
If you have any questions or concerns about our Customer Privacy Policy or our privacy practices, please contact:
Privacy Officer ShinePro NZ +64 204 077 6631 | contact@shinepro.co.nz
Date of Last Review: 3/3/2024